We specialise in the design and implementation of online booking engines and other travel technology solutions to customers worldwide.
Who we are
Billian IT Solutions has over 20 years experience of providing industry-leading travel technology products to customers worldwide. Since 1995, we have proven ourselves to be leading digital travel experts in the design and implementation of online booking engines, travel agent productivity tools and corporate booking tools, offering everything from "off-the-shelf" to bespoke and dynamic packaging travel technology solutions.
We are dedicated to the travel industry with a reputation as a travel technology provider that is second to none and we pride ourselves on our first class support service and our client relationships. We ensure that our products are up to date with the latest travel technology innovations so that you, as the client, remain ahead and competitive in the rapidly evolving travel industry.
Meet the team
In 1995, after many years of working within the travel technology sector as a Senior Developer...
In 1995, after many years of working within the travel technology sector as a Senior Developer and Development Manager for one of the most well-known suppliers in the UK, Ian decided to start something new. With the aim of providing innovative and effective solutions that would guide the travel world online, and as the World Wide Web was just finding his feet, Billian was founded.
Over the years, he has built a reputation for producing industry-leading software. In addition to his technical ability and keen eye for detail, Ian has an excellent understanding of the travel industry in general, making it easy for him to provide the link between our customers and the development team in order to produce solutions that are user-friendly and intuitive for the customer but also technically comprehensive and stable.
Ian’s favourite destination is Cairns in Australia, “Undoubtedly, the best underwater views I have ever seen” comments Ian who also has a great passion for Scuba diving.
Vicki is a Director at Billian. She overlooks various departments, from sales, to marketing, to finance, but her main passion...
Vicki is a Director at Billian. She overlooks various departments, from sales, to marketing, to finance, but her main passion is looking after customers and ensuring they have all the information and support they need to reap the benefits of our products.
She also ensures that Billian is focused on new business generation and growth, as well as the promotion of our brand and reputation. Starting work at 16 years old in a small retail travel agency in Cheshire, UK, she went on to gain experience in the business travel sector before taking an interest in travel technology.
She worked for 5 years implementing and providing training for mid- and back-office systems, before joining Billian in 1997. Over the years, Vicki has supported each department in the business and still works with them all to ensure her years of experience and industry knowledge are put to good use.
Vicki's favourite holiday destination is Cape Town, a “vibrant place with so many beautiful views and something for everyone!”
Client Solutions Specialist
Amanda is a member of our Client Solutions Team. As such, she plays a huge role in...
Amanda is a member of our Client Solutions Team. As such, she plays a huge role in product implementations, accounts management and general customer support.
She has worked in the travel industry for over 20 years, mainly in corporate travel for both business travel agencies and in-house for several large retail organisations.
One of Amanda’s favourite things about working in travel is the variety of people she gets to meet and work with. If you’ve ever met or spoken to her before, you’ll know that she’s a contagiously positive person who loves interacting with customers and building relationships to achieve the best outcome for all.
When asked what values drive her, she said “to do the best I can for all my customers, and always with a smile!”
Outside of work, Amanda runs daily (a habit she picked up during lockdown) to make up for her cake and cocktail consumption. She also loves to travel, especially to sunny destinations, and can’t wait for her next holiday!
Client Solutions Specialist
Part of our Client Solutions Team, Kate is the first port of call for customers...
Part of our Client Solutions Team, Kate is the first port of call for customers with queries or those who need help navigating products from our range of travel technology.
Kate worked in the travel industry for 14 years prior to joining Billian, working closely with big brands like British Airways, American Airlines, Emirates & Qantas.
As part of the flight managements team supporting the trade, it was her job to manage bookings, from quoting, to amending to ticketing, and she has experience working in a number of GDS systems, as well as in-built company websites.
A highlight of Kate’s career was being flown out to Sydney as part of the training/support team on the implementation of the new Qantas group travel website.
She was lucky enough to be chosen to go back a number of times over the years before eventually moving there to work in a similar role. Unfortunately, due the immediate disruption COVID caused to the industry, her visit was cut short after just 3 weeks.
Having explored the Aussie outback and New Zealand with nothing but a sleeping bag, Kate is also a keen solo traveller.
At Billian, Kate is looking forward to finding new solutions and plans to assist our customers in all capacities, whilst also smooth lining our products and procedures.
Having joined the team in 2017 as Marketing Executive, Noor is the face behind Billian’s social media...
Having joined the team in 2017 as Marketing Executive, Noor is the face behind Billian’s social media presence, newsletters, PR, blogs, events and all the other fun stuff.
She also manages our web design projects, liaising with customers and the design team to deliver each project to the clients' expectations (and hopefully exceed them!)
Noor’s favourite holiday destination is Thailand because the food is cheap and cheerful, the architecture is magical and the people are all so happy and welcoming. She’s a big fan of pizza, pasta and limoncello so the Amalfi Coast is a close second!
Lew joined the team in 2017 as Web Designer. He works closely with the other members of the development...
Lew joined the team in 2017 as Web Designer. He works closely with the other members of the development and design team to deliver beautiful yet functional websites.
“I’d love to do a Scandinavian road trip. There’s some beautiful scenery up there to get lost in, plenty of snow to get stuck in, and some pretty unique architecture.”
Matt joined Billian in 2016 as a Digital Design apprentice. He works closely with both the Marketing...
Matt joined Billian in 2016 as a Digital Design apprentice. He works closely with both the Marketing and Digital Design departments to create graphics and animations that are used across our website and various e-campaigns.
Matt is in charge of exposing our brand and managing our presence online. He’s the brains behind many of our social media campaigns! Following a year of hard work and dedication, Matt completed his apprenticeship and was offered a full-time position at Billian doing the same role.
Although the Canaries are a firm favourite, Matt would love to visit Italy. “The food, the landmarks, and the culture have always excited me. I would love to be able to travel there.”
Joining in 2011 as Senior Software Developer, Alex has over 15 years of experience in the field of...
Joining in 2011 as Senior Software Developer, Alex has over 15 years of experience in the field of development. Here at Billian, he oversees all of our MicroSoft Visual Studio projects, developing API web services, WCF’s and web-based administration tools.
Pivotal in allowing travel companies of all shapes and sizes to maintain an advanced online presence, Alex ensures that our web-based products provide the best and most current advancements using all the latest technologies.
Alex has never been to Mauritius before, but he likes the idea of a small island with hotel rooms on stilts in the ocean and floors with glass panels that reveal the sea life below...
It has been over 30 years since Rob wrote his first computer program, albeit a game on an old Spectrum computer, and that was it, he was addicted! Since then, he has accrued a large amount of knowledge across the broad IT industry and has a good understanding of various internet technologies, development software, hardware and operating systems.
Rob has seen photographs of Cape Town and would love to visit with his family one day. He is a keen photographer himself and would love to snap some shots of the beautiful city.
Senior Applications Engineer
As Senior Applications Engineer, Mike is one of our longest-running team members...
As Senior Applications Engineer, Mike is one of our longest-running team members, joining us in 2006!
He has worked in technology since the early 1990s, developing his first commercial travel application in 1993. He understandably has a broad range of duties at Billian, and a couple of his proudest moments have been working on the architecture behind the highly successful Sabre Web Booking Engine by Billian (SWBEB) and the Fares Assist 4 one-page dynamic packaging.
His favourite destinations are right here in the UK, the Yorkshire Dales for its “awesome mountain bike routes, scenic geology and numerous pubs,” and Northwich, Cheshire. “If I’m going to Northwich it means I’m going to an Oulton Park track day!”
Archie T. Dog
Chief Barketing Officer
Here at Billian, Archie approaches his Office Guard duties with utmost concern, letting out little whimpers...
Here at Billian, Archie approaches his Office Guard duties with utmost concern, letting out little whimpers when members of the team attempt to leave the office without his consent.
“Oh that’s a tough one,” said Archie, when asked about his favourite destination, “I do enjoy going on long walks with my humans at Lytham beach, but I’d have to say that my favourite destination of all time is my Grandads house where I’m fed copious amounts of Rich Tea Biscuits”
What our customers have to say
Working with the right technology partner in this day and age is very important. We would highly recommend Billian as they are professional and helpful, giving excellent advice on bespoke software.
General Manager IT & Training
Dawson & Sanderson
I'm very happy with all of Billian's work and support. My booking engine looks very professional and I have received positive feedback from all my customers. I have already recommended Billian.
You and your team have done very well and should be proud of what you’ve achieved. Makes a pleasant and refreshing change from previous IT projects I’ve worked on, where you spend millions of pounds and don’t end up delivering what you set out to achieve.
Head of Operations
Sports Tours International
Over the years we have developed a strong relationship with Billian and their commitment and dedication is apparent on all aspects of our websites. We appreciate their attention to detail and creative approach in solving the issues and identifying areas of improvement.
Head of Finance
Gendai Travel Limited
Working with Brazilians is not very easy, because we have many bureaucratic rules and laws that make us different from other countries, but Billian knew how to fit our needs and reality here in Brazil with brilliance. It really was great to start working with Billian, and we're very happy about that. We have found absolutely nothing that displeases us to this day. Everyone who works at Billian is great!
Consultora de Viagem
The Billian team has provided a consistently high level of professional service over several years, often going above and beyond to deliver beyond expectation.