About us

Our in-house team of travel specialists, developers and web designers are passionate about delivering the best travel technology and solutions.

Who we are

Billian IT Solutions has over 20 years experience of providing industry-leading travel technology products to customers worldwide. Since 1995, we have proved ourselves to be leading digital travel experts in the design and implementation of online booking engines, travel agent productivity tools and corporate booking tools, offering everything from "off-the-shelf" to bespoke and dynamic packaging travel technology solutions.

We are dedicated to the travel industry with a reputation as a travel technology provider that is second to none and we pride ourselves on our first class support service and our client relationships. We ensure that our products are up to date with the latest travel technology innovations so that you, as the client, remain ahead and competitive in the rapidly evolving travel industry.

We design, build and implement everything through our passionate in-house team consisting of travel specialists, web designers, project managers and developers who are experts working with a variety of different programs. We can promise that no project is too big or too small. Whether you are a startup travel agent or an international enterprise, we can assist and guide you to achieve your travel technology objectives.

Meet some of our

Heroes

Click to view our alter-egos ...

Ian Jones
Groot

Ian Jones - Managing Director

In 1995, after many years of working within the travel technology sector as a Senior Developer and Development Manager for one of the most well-known suppliers in the UK, Ian decided to start something new. With the aim of providing innovative and effective solutions that would guide the travel world online, and as the World Wide Web was just finding his feet, Billian was founded.

Over the years, he has built a reputation for producing industry-leading software. In addition to his technical ability and keen eye for detail, Ian has an excellent understanding of the travel industry in general, making it easy for him to provide the link between our customers and the development team in order to produce solutions that are user-friendly and intuitive for the customer but also technically comprehensive and stable.

Ian’s favourite destination is Cairns in Australia, “Undoubtedly, the best underwater views I have ever seen” comments Ian who also has a great passion for Scuba diving.

Vicki Jones - Director

Vicki is our Director of Sales, Marketing and Finance. She ensures that Billian is focused on new business generation and growth, alongside the promotion of our brand and reputation. Starting work at 16 years old in a small retail travel agency in Cheshire, UK, she went on to gain experience in the business travel sector before taking an interest in travel technology.

She worked for 5 years implementing and providing training for mid- and back-office systems, before joining Billian in 1997. Over the years, Vicki has supported each department in the business and still works with them all to ensure her years of experience and industry knowledge are put to good use.

Vicki's favourite holiday destination is Cape Town, a “vibrant place with so many beautiful views and something for everyone!”

Vicki Jones
Captain Marvel
Simon Lawson
Iron Man

Simon Lawson - Operations Manager

Simon joined the team in 2015 to lead operations throughout the business with an objective to improve processes that would allow the business to function more efficiently and grow. As a key link between Customer Support, Development, Implementation and Training he ensures learning and personal development are available for the team whilst managing any issues that arise across the business.

Simon is experienced in working across a variety of technologies and suiting support and after-service of technical products to diverse client needs. His keen organisational skills come from a 10 year stint working for Lancashire Constabulary where planning and being prepared were vital to staying in control.

Like many of us, there’s no way he could settle on just one favourite destination, “I’m a big fan of the USA, I love New York for the atmosphere, Boston for the food and history, and Las Vegas for the excitement. I really want to travel more of the West Coast in future, particularly San Diego, San Francisco and California.”

Anjum Mohammed - Customer Support

Anjum joined Billian in November 2016 as part of our customer support team. Having previously worked in the IT and telecoms industry, Anjum is responsible for communicating with our customers, providers and partners and resolving technical queries with our OSCAR ticketing system. As part of his role he maintains communication on outstanding logs, looks to eliminate problems and provide continued support to our clients.

His favourite destination is Dubai, “There are so many things to see like the tallest building, the Burj Khalifa, the Desert Safari, the largest choreographed fountain, the Dubai fountain, and the water parks. There were so many fun activities to take part in.”

Anjum Mohammed
The Hulk
Sarah Brown
Agent Carter

Sarah Brown - Customer Support

Sarah has been on hand providing technical support to our customers since 2014 and has worked in the travel industry for 5 years overall. Prior to joining Billian, she was responsible for putting together complex travel itineraries, which helps her with her current role, where many components must be examined and brought together to resolve technical issues.

“I’ve got to say that my favourite place that I have been lucky enough to visit is Tallinn, Estonia. This place is ideal for me as it combines old world charm and culture next to a lively city.”

Noor Tomlinson - Marketing Executive

Noor joined the team in 2017 as Marketing Executive. Her main responsibilities include preparing newsletters and other marketing materials for both internal and external distribution and working closely with our Digital Design department to create impressive online and offline campaigns. Noor is also a serial blogger, tasked with keeping the Billian blog alive and healthy!

Her favourite travel destination is the land of a thousand smiles (Thailand) because the food is cheap and cheerful, the temples and other sites are magical and the people are always happy even though they have little.

Noor Tomlinson
Storm
Matt Maguire
The Human Torch

Matt Maguire - Digital Designer

Matt joined Billian in 2016 as a Digital Design apprentice. He works closely with both the Marketing and Digital Design departments to create graphics and animations that are used across our website and various e-campaigns.

Matt is in charge of exposing our brand and managing our presence online. He’s the brains behind many of our social media campaigns! Following a year of hard work and dedication, Matt completed his apprenticeship and was offered a full-time position at Billian doing the same role.

Although the Canaries are a firm favourite, Matt would love to visit Italy. “The food, the landmarks, and the culture have always excited me. I would love to be able to travel there.”

Dan Morris - Front-End Developer

Dan joined the team at Billian in 2011 as Lead Front End Developer. As such, he is responsible for the HTML, CSS and JavaScript for our products and sites as well as performance and accessibility.

Dan also looks after the CMS sites and Linux Server. He works closely with the rest of the Development team to maintain the Windows based servers and he’s the go to guy for all IT queries!

The two destinations on Dan’s bucket-list are Tokyo, because of its advanced technology, and New York, simply because he has never been there before!

Dan Morris
The Punisher
Alex Hooley
Captain America

Alex Hooley - Senior Developer

Joining in 2011 as Senior Software Developer, Alex has over 15 years of experience in the field of development. Here at Billian, he oversees all of our MicroSoft Visual Studio projects, developing API web services, WCF’s and web-based administration tools.

Pivotal in allowing travel companies of all shapes and sizes to maintain an advanced online presence, Alex ensures that our web-based products provide the best and most current advancements using all the latest technologies.

Alex has never been to Mauritius before, but he likes the idea of a small island with hotel rooms on stilts in the ocean and floors with glass panels that reveal the sea life below...

Mike Walton - Senior Applications Developer

Mike is our Senior Applications Engineer and Billian’s longest-standing employee. Having been welcomed to the fold in 2006, Mike has gained a breadth of experience, enabling him to architect, implement and support global-tier travel applications of all types using technologies ranging from legacy VB6 and classic ASP to the latest NoSQL-Java-Angular technology stacks.

Mike has a long list of places he’d love to see, including the Rocky Mountains, New Mexico, Colorado and the Canadian Rockies, as well as Jos Van Dyke in the British Virgin Islands.

Mike Walton
Rocket Raccoon
Rob Pickup
Collossus

Rob Pickup - Software Engineer

Rob joined Billian in 2009 as Software Engineer. Specialising in VB, ASP, JavaScript, AJAX, XML, and SQL, he develops new and existing products within the Billian portfolio.

It has been over 30 years since Rob wrote his first computer program, albeit a game on an old Spectrum computer, and that was it, he was addicted! Since then, he has accrued a large amount of knowledge across the broad IT industry and has a good understanding of various internet technologies, development software, hardware and operating systems.

Rob has seen photographs of Cape Town and would love to visit with his family one day. He is a keen photographer himself and would love to snap some shots of the beautiful city.

New Recruit?
New Hero
Sarah Brown Billian

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Sarah Brown

Customer Services Advisor

Sarah has been on hand providing technical support to our customers since 2014 and has worked in the travel industry for 5 years overall. Prior to joining Billian, she was responsible for putting together complex travel itineraries, which helps her with her current role, where many components must be examined and brought together to resolve technical issues.

“I’ve got to say that my favourite place that I was lucky enough to visit recently is Tallinn, Estonia. This place is ideal for me as it combines old world charm and culture next to a lively city.”

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Click to view our alter-egos ...

Ian Jones
Groot
Vicki Jones
Captain Marvel
Simon Lawson
Iron Man
Anjum Mohammed
The Hulk
Sarah Brown
Agent Carter
Noor Tomlinson
Storm
Matt Maguire
The Human Torch
Alex Hooley
Captain America
Mike Walton
Rocket Raccoon
Rob Pickup
Collossus
New Recruit?
New Hero
Sarah Brown Billian

[expand title="Sarah Brown" swaptitle="Enough about me!" trigpos="below"]

Sarah Brown

Customer Services Advisor

Sarah has been on hand providing technical support to our customers since 2014 and has worked in the travel industry for 5 years overall. Prior to joining Billian, she was responsible for putting together complex travel itineraries, which helps her with her current role, where many components must be examined and brought together to resolve technical issues.

“I’ve got to say that my favourite place that I was lucky enough to visit recently is Tallinn, Estonia. This place is ideal for me as it combines old world charm and culture next to a lively city.”

[/expand]

You and your team have done very well and should be proud of what you’ve achieved. Makes a pleasant and refreshing change from previous IT projects I’ve worked on, where you spend millions of pounds and don’t end up delivering what you set out to achieve.

Brendan Fox
Head of Operations - Sports Tours International

Working with the right technology partner in this day and age is very important.  We would highly recommend Billian as they are professional and helpful, giving excellent advice on bespoke software.

Julie Cloe
General Manager IT & Training - Dawson & Sanderson

Over the years we have developed a strong relationship with Billian and their commitment and dedication is apparent on all aspects of our websites. We appreciate their attention to detail and creative approach in solving the issues and identifying areas of improvement.

Moid Mohammed
Head of Finance - Gendai Travel Limited

Since we had chosen to work with Billian to this day, we have only had good surprises with this company. This was our best choice ever! Now we can say that we have a great company that gives us all type of support 24 hours / 7 days per week with great category and service.

From the beginning, when we were still learning about what it would be like to work with Billian, everyone involved was very solicitous, patient, and interested in always making us feel comfortable asking what we needed to know about what we needed to learn. All of the company are very polite, quick, willing to create solutions to our demands and with a quality standard of excellence.

Working with Brazilians is not very easy, because we have many bureaucratic rules and laws that make us a bit different from other countries, but Billian knew how to fit our needs and reality here in Brazil with brilliance. It really was great to start working with Billian, and we're very happy about that. We have absolutely nothing that displeased us to this day. Everyone who works at Billiam is great!

We recommend Billian to any company that focus on excellence and quality in customer service.

Maristela Faber
Travel Consultant - Kamel Turismo

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