We specialise in the design and implementation of online booking engines and other travel technology solutions to customers worldwide.
Who we are
Billian IT Solutions has over 20 years experience of providing industry-leading travel technology products to customers worldwide. Since 1995, we have proven ourselves to be leading digital travel experts in the design and implementation of online booking engines, travel agent productivity tools and corporate booking tools, offering everything from "off-the-shelf" to bespoke and dynamic packaging travel technology solutions.
We are dedicated to the travel industry with a reputation as a travel technology provider that is second to none and we pride ourselves on our first class support service and our client relationships. We ensure that our products are up to date with the latest travel technology innovations so that you, as the client, remain ahead and competitive in the rapidly evolving travel industry.
Meet the team
In 1995, after many years of working within the travel technology sector as a Senior Developer...
In 1995, after many years of working within the travel technology sector as a Senior Developer and Development Manager for one of the most well-known suppliers in the UK, Ian decided to start something new. With the aim of providing innovative and effective solutions that would guide the travel world online, and as the World Wide Web was just finding his feet, Billian was founded.
Over the years, he has built a reputation for producing industry-leading software. In addition to his technical ability and keen eye for detail, Ian has an excellent understanding of the travel industry in general, making it easy for him to provide the link between our customers and the development team in order to produce solutions that are user-friendly and intuitive for the customer but also technically comprehensive and stable.
Ian’s favourite destination is Cairns in Australia, “Undoubtedly, the best underwater views I have ever seen” comments Ian who also has a great passion for Scuba diving.
Vicki is our Director of Sales, Marketing and Finance. She ensures that Billian is focused on new...
Vicki is our Director of Sales, Marketing and Finance. She ensures that Billian is focused on new business generation and growth, alongside the promotion of our brand and reputation. Starting work at 16 years old in a small retail travel agency in Cheshire, UK, she went on to gain experience in the business travel sector before taking an interest in travel technology.
She worked for 5 years implementing and providing training for mid- and back-office systems, before joining Billian in 1997. Over the years, Vicki has supported each department in the business and still works with them all to ensure her years of experience and industry knowledge are put to good use.
Vicki's favourite holiday destination is Cape Town, a “vibrant place with so many beautiful views and something for everyone!”
Amanda joined the team in December 2019 to lead our Implementations Department.
As such, she will work closely with our customers, training them on all aspects of our products and the benefits they provide to travel agencies and tour operators of all shapes and sizes.
Sarah has been on hand providing technical support to our customers since 2014 and has worked...
Sarah has been on hand providing technical support to our customers since 2014 and has worked in the travel industry for 5 years overall. Prior to joining Billian, she was responsible for putting together complex travel itineraries, which helps her with her current role, where many components must be examined and brought together to resolve technical issues.
“I’ve got to say that my favourite place that I have been lucky enough to visit is Tallinn, Estonia. This place is ideal for me as it combines old world charm and culture next to a lively city.”
Customer Services Advisor
Laura joined our customer services team in March 2020. Having worked for various travel brands...
Laura joined our customer services team in March 2020. Having worked for various travel brands across the UK for over 15 years, Laura considers GDS knowledge (specifically Galileo and Amadeus, with a basic understanding of Sabre) a huge strength of hers.
Outside of work, she travels frequently so destination knowledge is another strength that she applies to her role at Billian. As part of her role, Laura is involved in the implementation of our online booking and management tools but also provides daily assistance to our customers.
When asked her favourite travel destination, Laura couldn’t choose just one. She loves Thailand for the beaches, South Australia for the surf and Germany for the schnitzels!
Rachel joined the team in August 2019 as an Account Executive.
Having come from a travel agency background, Rachel truly understands our customers day-to-day needs’ making her the perfect person for the job. As well as looking after our current customers, she also looks after all new sales for both our technology and web design brands.
Choosing a single destination as her favourite would be impossible for Rachel. From camping in the outback to the ultimate ‘American Dream’ of hiring a Mustang and road tripping around the East Coast of America, there are just too many memories to pick from.
“Fiji is one of those destinations I cannot wait to go back to but the food in the Middle East is just amazing. Next on the list is South Africa as I can’t wait to see the Big 5 in the wild!”
Having joined the team in 2017 as Marketing Executive, Noor is the face behind Billian’s social media...
Having joined the team in 2017 as Marketing Executive, Noor is the face behind Billian’s social media presence, newsletters, PR, blogs, events and all the other fun stuff.
She also manages our web design projects, liaising with customers and the design team to deliver each project to the clients' expectations (and hopefully exceed them!)
Noor’s favourite holiday destination is Thailand because the food is cheap and cheerful, the architecture is magical and the people are all so happy and welcoming. She’s a big fan of pizza, pasta and limoncello so the Amalfi Coast is a close second!
Matt joined Billian in 2016 as a Digital Design apprentice. He works closely with both the Marketing...
Matt joined Billian in 2016 as a Digital Design apprentice. He works closely with both the Marketing and Digital Design departments to create graphics and animations that are used across our website and various e-campaigns.
Matt is in charge of exposing our brand and managing our presence online. He’s the brains behind many of our social media campaigns! Following a year of hard work and dedication, Matt completed his apprenticeship and was offered a full-time position at Billian doing the same role.
Although the Canaries are a firm favourite, Matt would love to visit Italy. “The food, the landmarks, and the culture have always excited me. I would love to be able to travel there.”
Lew joined the team in 2017 as Web Designer. He works closely with the other members of the development...
Lew joined the team in 2017 as Web Designer. He works closely with the other members of the development and design team to deliver beautiful yet functional websites.
“I’d love to do a Scandinavian road trip. There’s some beautiful scenery up there to get lost in, plenty of snow to get stuck in, and some pretty unique architecture.”
Dan joined the team at Billian in 2011 as Lead Front End Developer. As such, he is responsible for the HTML...
Dan also looks after the CMS sites and Linux Server. He works closely with the rest of the Development team to maintain the Windows based servers and he’s the go to guy for all IT queries!
The two destinations on Dan’s bucket-list are Tokyo, because of its advanced technology, and New York, simply because he has never been there before!
Joining in 2011 as Senior Software Developer, Alex has over 15 years of experience in the field of...
Joining in 2011 as Senior Software Developer, Alex has over 15 years of experience in the field of development. Here at Billian, he oversees all of our MicroSoft Visual Studio projects, developing API web services, WCF’s and web-based administration tools.
Pivotal in allowing travel companies of all shapes and sizes to maintain an advanced online presence, Alex ensures that our web-based products provide the best and most current advancements using all the latest technologies.
Alex has never been to Mauritius before, but he likes the idea of a small island with hotel rooms on stilts in the ocean and floors with glass panels that reveal the sea life below...
It has been over 30 years since Rob wrote his first computer program, albeit a game on an old Spectrum computer, and that was it, he was addicted! Since then, he has accrued a large amount of knowledge across the broad IT industry and has a good understanding of various internet technologies, development software, hardware and operating systems.
Rob has seen photographs of Cape Town and would love to visit with his family one day. He is a keen photographer himself and would love to snap some shots of the beautiful city.
Senior Applications Engineer
As Senior Applications Engineer, Mike is one of our longest-running team members...
As Senior Applications Engineer, Mike is one of our longest-running team members, joining us in 2006!
He has worked in technology since the early 1990s, developing his first commercial travel application in 1993. He understandably has a broad range of duties at Billian, and a couple of his proudest moments have been working on the architecture behind the highly successful Sabre Web Booking Engine by Billian (SWBEB) and the Fares Assist 4 one-page dynamic packaging.
His favourite destinations are right here in the UK, the Yorkshire Dales for its “awesome mountain bike routes, scenic geology and numerous pubs,” and Northwich, Cheshire. “If I’m going to Northwich it means I’m going to an Oulton Park track day!”
Archie T. Dog
Chief Barketing Officer
Here at Billian, Archie approaches his Office Guard duties with utmost concern, letting out little whimpers...
Here at Billian, Archie approaches his Office Guard duties with utmost concern, letting out little whimpers when members of the team attempt to leave the office without his consent.
“Oh that’s a tough one,” said Archie, when asked about his favourite destination, “I do enjoy going on long walks with my humans at Lytham beach, but I’d have to say that my favourite destination of all time is my Grandads house where I’m fed copious amounts of Rich Tea Biscuits”
What our customers have to say
Working with the right technology partner in this day and age is very important. We would highly recommend Billian as they are professional and helpful, giving excellent advice on bespoke software.
General Manager IT & Training
Dawson & Sanderson
I'm very happy with all of Billian's work and support. My booking engine looks very professional and I have received positive feedback from all my customers. I have already recommended Billian.
You and your team have done very well and should be proud of what you’ve achieved. Makes a pleasant and refreshing change from previous IT projects I’ve worked on, where you spend millions of pounds and don’t end up delivering what you set out to achieve.
Head of Operations
Sports Tours International
Over the years we have developed a strong relationship with Billian and their commitment and dedication is apparent on all aspects of our websites. We appreciate their attention to detail and creative approach in solving the issues and identifying areas of improvement.
Head of Finance
Gendai Travel Limited
Working with Brazilians is not very easy, because we have many bureaucratic rules and laws that make us different from other countries, but Billian knew how to fit our needs and reality here in Brazil with brilliance. It really was great to start working with Billian, and we're very happy about that. We have found absolutely nothing that displeases us to this day. Everyone who works at Billian is great!
Consultora de Viagem
The Billian team has provided a consistently high level of professional service over several years, often going above and beyond to deliver beyond expectation.