With over 20 years of experience, we are ready to help you
We specialise in the design and implementation of online booking engines and travel technology solutions to customers worldwide.
We are dedicated to the travel industry and our reputation as a travel technology provider is second to none. Therefore, we pride ourselves on our first class support service and our client relationships. We ensure that our products keep up-to-date with the latest travel technology innovations so that our customers stay ahead of their competition in a rapidly evolving industry.
The people behind the magic
In 1995, after many years of working within the travel technology sector as a Senior Developer and Development Manager for one of the most well-known suppliers in the UK, Ian decided to start something new. With the aim of providing innovative and effective solutions that would guide the travel world online, and as the World Wide Web was just finding his feet, Billian was founded.
Over the years, he has built a reputation for producing industry-leading software. In addition to his technical ability and keen eye for detail, Ian has an excellent understanding of the travel industry in general, making it easy for him to provide the link between our customers and the development team in order to produce solutions that are user-friendly and intuitive for the customer but also technically comprehensive and stable.
Ian’s favourite destination is Cairns in Australia, “Undoubtedly, the best underwater views I have ever seen” comments Ian who also has a great passion for Scuba diving.
Vicki is a Director at Billian. She overlooks various departments, from sales, to marketing, to finance, but her main passion is looking after customers and ensuring they have all the information and support they need to reap the benefits of our products.
She also ensures that Billian is focused on new business generation and growth, as well as the promotion of our brand and reputation. Starting work at 16 years old in a small retail travel agency in Cheshire, UK, she went on to gain experience in the business travel sector before taking an interest in travel technology.
She worked for 5 years implementing and providing training for mid- and back-office systems, before joining Billian in 1997. Over the years, Vicki has supported each department in the business and still works with them all to ensure her years of experience and industry knowledge are put to good use.
Vicki's favourite holiday destination is Cape Town, a “vibrant place with so many beautiful views and something for everyone!”
Client Solutions Specialist
Michelle started her travel career as a YTS, 25 years ago within a small independent retail agency. She quickly found her passion was travel.
Her career has taken her through a variety of roles within the industry, with customers satisfaction being the focal point.
Michelle has worked within travel technology for 9+ years, providing help and support for solutions such as mid- and back-office, online booking tools and training queries for travel industry professionals.
She is a people's person, who likes a chat ... about the business and its plans for the future. Michelle has visited many of the Greek Islands - numerous times and is obsessed with the food! But she's recently fallen in love with the White Isle of Ibiza - the music, the vibe & the Sangria of course!
Matt joined Billian in 2016 as a Digital Design apprentice. He works closely with both the Marketing and Digital Design departments to create graphics and animations that are used across our website and various e-campaigns.
Matt is in charge of exposing our brand and managing our presence online. He’s the brains behind many of our social media campaigns! Following a year of hard work and dedication, Matt completed his apprenticeship and was offered a full-time position at Billian doing the same role.
Although the Canaries are a firm favourite, Matt would love to visit Italy. “The food, the landmarks, and the culture have always excited me. I would love to be able to travel there.”
Lew joined the team in 2017 as Web Designer. He works closely with the other members of the development and design team to deliver beautiful yet functional websites.
“I’d love to do a Scandinavian road trip. There’s some beautiful scenery up there to get lost in, plenty of snow to get stuck in, and some pretty unique architecture.”
What our customers have to say
Director, Jays Travel
Brilliant work from the Billian team to get Jays online. Appreciate the efforts of whole team and Vicki .
Lionel Ritchie Moodley
Rennies Travel Management
Brilliant Team to work with. Their product excellence, knowledge and support is at a level rarely seen. Amazing experience. Highly recommended!
Fly Now Travels
Now travel & tours had been looking for the right partner to work with and found Billian. Our experience working with Billian has been extremely positive. We appreciate their attentiveness, proficiency and commitment to providing quality service.
Working with Mitali Patel, Noor Tomlinson and the rest of the Billian Team helped make the process very seamless.
Working with Billian on our project was brilliant! The team captured our vision and delivered. We could not be happier. The team were an absolute joy to work with!
When we set out to expand our online footprint, our goal was simple. Find an online flight booking service built by a company that understands the intricacies of the travel industry, offers premium customer support, and a plethora of modern features. Billian and their SAAS team checked those boxes for us. Would strongly recommend.
Communications Director, Faremine
The Billian team has provided a consistently high level of professional service over several years, often going above and beyond to deliver beyond expectation.
Consultora de Viagem, Kamel Turismo
Working with Brazilians is not very easy, because we have many bureaucratic rules and laws that make us different from other countries, but Billian knew how to fit our needs and reality here in Brazil with brilliance. It really was great to start working with Billian, and we're very happy about that. We have found absolutely nothing that displeases us to this day. Everyone who works at Billian is great!
Head of Finance, Gendai Travel Limited
Over the years we have developed a strong relationship with Billian and their commitment and dedication is apparent on all aspects of our websites. We appreciate their attention to detail and creative approach in solving the issues and identifying areas of improvement.
General Manager IT & Training Dawson & Sanderson
Working with the right technology partner in this day and age is very important. We would highly recommend Billian as they are professional and helpful, giving excellent advice on bespoke software.
Head of Operations, Sports Tours International
You and your team have done very well and should be proud of what you’ve achieved. Makes a pleasant and refreshing change from previous IT projects I’ve worked on, where you spend millions of pounds and don’t end up delivering what you set out to achieve.
Want to leave your own review?
All over the world
From Mauritius to Bermuda, Switzerland to Brazil, Travelflow is helping travel agencies from all over the world.
We're proud to say that we work with travel companies on 6 out of 7 continents! (Yes, you read that right). No matter what geographical area your business operates in, we're here to help take your travel agency further online. Take a look at where we've been.